Pavilion

Customer Success Manager – Corporate Memberships

Pavilion

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $90,000 - $110,000 per year

About the role

  • Manage a portfolio of corporate accounts from onboarding through renewal.
  • Partner closely with Account Executives to create a seamless pre- to post- sale handoff experience for new customers.
  • Identify new up-sell and cross-sell opportunities to support account growth.
  • Serve as primary point of contact for corporate customer questions and ensure timely resolution to issues in partnership with the Member Support team.
  • Provide feedback to continue improving CS Automation and processes

Requirements

  • 3+ years of Customer Success, Account Management, Professional Services, Higher Education, or B2B SaaS experience
  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Experience analyzing data, trends, and client information to identify product or service growth opportunities
  • Proficient in Salesforce & Google Products (Sheets, Docs, Calendar)
  • Desire to work in a fast-paced, start-up environment and contribute to building out processes for scale
  • Bachelor’s Degree
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementProfessional ServicesB2B SaaSData AnalysisTrend Analysis
Soft Skills
Time ManagementCollaborationRelationship BuildingOral CommunicationWritten CommunicationAttention to Detail