Partner Success Agent
Pave America
full-time
Posted on:
Location Type: Office
Location: Warrenton • Virginia • United States
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About the role
- Serve as the primary point of contact for PavementSoft partner support inquiries
- Provide timely, professional assistance via phone, email, and other communication channels
- Troubleshoot software issues and guide partners through system functionality and best practices
- Educate partners on PavementSoft features, workflows, and updates
- Collaborate with internal teams to escalate and resolve complex issues
- Document support cases, solutions, and feedback to support continuous improvement
- Travel occasionally to partner locations, training sessions, or company events (up to 25%)
- Represent Pave America’s values in every partner interaction
Requirements
- Minimum 3+ years of experience in the paving industry
- Ability to work onsite in Warrenton, VA
- Strong customer service and communication skills
- Technologically savvy with the ability to quickly learn and support software platforms
- Willingness to travel up to 25% of the time
- Prior experience using or supporting PavementSoft
- Bilingual (Spanish preferred)
- Experience in customer support, partner success, or technical support roles.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PavementSoftsoftware troubleshootingsystem functionalitybest practices
Soft skills
customer servicecommunicationcollaborationproblem-solvingprofessionalism