QA Claims Administrator

Paul Davis Restoration USA

Quality Assurance Administrator ensuring compliance and high-quality service while reviewing insurance claims. Supporting performance monitoring and franchise quality assurance across North America.

Posted 5/16/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Review insurance claim files in systems such as Xactanalysis to ensure compliance with carrier SLAs and internal standards
Monitor performance metrics and identify trends or recurring compliance issues
Follow up with franchise locations on quality and compliance gaps, and escalate issues when necessary
Manage the QA inbox and internal communications (Teams), ensuring timely and accurate responses
Support the Quality Assurance team with administrative and coordination tasks
Assist during catastrophe (CAT) events, helping manage increased claim volumes and operational demands
Maintain a strong understanding of client SLA requirements and compliance programs
Additional duties as assigned

Requirements

What you’ll need

1–2 years of experience in an administrative, insurance, or claims-related role
Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and reporting
Familiarity with carrier SLAs and KPI tracking is an asset
Excellent attention to detail and ability to manage repetitive, high-volume tasks
Strong organizational and time management skills
Clear and professional written and verbal communication skills
Ability to take initiative, work independently, and follow through on tasks
Analytical mindset with strong problem-solving abilities
Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, etc.
The ability to work under pressure
Maintain a high level of confidentiality
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Benefits

Comp & perks

RRSP
Competitive salary
Health insurance
Opportunity for advancement
Training & development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance claimscompliance monitoringperformance metricsdata analysisMicrosoft Excelpivot tablesVLOOKUPreportingKPI trackingadministrative tasks

Soft Skills

attention to detailorganizational skillstime managementwritten communicationverbal communicationinitiativeindependenceproblem-solvingability to work under pressureconfidentiality