Paubox

Vice President, Customer Success

Paubox

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $190,000 per year

Job Level

Lead

About the role

  • Identify and implement AI-driven solutions to improve departmental efficiency, automate routine tasks, and enhance the overall customer experience.
  • Own retention performance, renewal forecasting discipline, and expansion alignment with Sales
  • Establish and drive a durable operating model across post-sale functions, ensuring accountability, predictability, and scalability.
  • Provide strategic oversight and leadership for the tech support, implementation, and customer success teams.
  • Drive and report on key performance indicators including GDR, churn, and CSAT.
  • Partner closely with sales, marketing, operations, and product teams to surface customer feedback on products.
  • Foster a culture of continuous improvement and professional growth.

Requirements

  • Hands-on experience implementing AI and other technologies to increase team efficiency while delivering a “right touch” model for customers from SMB to enterprise.
  • Proven leadership in customer success or account management within B2B SaaS.
  • A track record of success in high-growth, fast-paced startup environments.
  • Deep understanding of customer success metrics across the post-sales journey and the ability to turn data into strategy.
  • Experience managing and aligning multi-departmental structures.
  • Experience with HubSpot.
  • A background in the healthcare industry or deep knowledge of HIPAA compliance.
Benefits
  • Cigna or Kaiser Permanente healthcare coverage (location dependent)
  • Dental and vision insurance through Principal
  • 401(k) retirement account
  • Sick and vacation time totalling 28 days per year
  • 8 paid annual holidays
  • Stock option grants
  • Company-provided Macbook
  • $500 quarterly stipend for professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-driven solutionscustomer success metricsdata analysisrenewal forecastingperformance indicatorsaccount managementB2B SaaSmulti-departmental managementcustomer experience enhancement
Soft Skills
leadershipstrategic oversightcontinuous improvementcollaborationaccountabilitypredictabilityscalabilitycustomer feedback integration