Customer Service Representative III

Patterson Companies, Inc.

Customer service representative processing orders and supporting sales for Patterson’s dental, veterinary, and agricultural customers. Handling transactions, customer inquiries, product recommendations, and follow-up sales.

Posted 8/19/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service and organizational skills while accurately processing transactions and maintaining compliance with regulatory guidelines. Proficient in utilizing ERP systems and MS Office to enhance sales support and customer interactions.

Highest-signal resume keywords

Customer Service ExcellenceOrder Entry AccuracySAP ProficiencyEffective Communication SkillsSales Support Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryTransaction ProcessingSales TechniquesReport GenerationData Entry Accuracy

Soft Skills

Organizational SkillsAttention to DetailInterpersonal CommunicationProblem SolvingMultitasking

Tools & Technologies

MS OfficeSAPERP Systems

Certifications & Qualifications

High School DegreeAssociate’s Degree (Preferred)

Industry Keywords

Customer InteractionLead GenerationRegulatory ComplianceAccounts ReceivableSales Opportunities

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Assist internal and external customers and sales representatives with order entry professionally, skillfully, and expediently
Place outbound calls to existing customers to identify and suggest additional products and increase sales and services
Work closely with Territory Representatives, Branch Offices, and Customer Lists for lead generation
Accurately process customer transactions in the order entry system, including orders, quotes, and returns
Maintain accurate customer, territory, and facility records and document customer interactions
Generate reports
Monitor scheduled shipment dates to ensure timely delivery
Maintain compliance with Company, State, and Federal regulatory guidelines
Adhere to Accounts Receivable policies and practices
Verify prices and terms according to standard procedures and customer profitability profiles
Multitask across multiple computer systems and communication platforms
Maintain current knowledge of company products, policies, and procedures
Develop strong working relationships across business functions, with customers, and with manufacturing partners
Provide customer service and sales support; respond to queries, answer questions, and solve problems
Communicate pertinent customer information to outside sales representatives or appropriate management
Identify customer requirements and recommend specific products or solutions
Upgrade telephone orders
Introduce and promote new products during calls
Identify opportunities to increase sales through complementary product recommendations and past-purchase analysis
Initiate and complete follow-up activities to close sales opportunities
Utilize selling processes and techniques to increase sales
Perform other Customer Service Representative III duties as assigned

Requirements

What you’ll need

High School Degree or equivalent
Exceptional customer service and organizational skills
Accuracy and strong attention to detail
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office
Associate’s Degree or equivalent combination of education and experience preferred
Proficiency in SAP or related ERP preferred
Ability to operate a computer or other office devices for the majority of the workday
May occasionally need to move packages up to 10 pounds
Ability to communicate with others in person, over the phone, and in writing
Ability to understand and effectively exchange accurate information with coworkers, customers, and vendors
Ability to read and interpret various electronic and written documents
Minimal local travel, up to 10%, for a sales ride-along or training opportunity

Benefits

Comp & perks

Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
Unique incentive programs and rewards for eligible employees