Support Specialist I

Patterson Companies, Inc.

Support Specialist providing remote technical and workflow support for Patterson’s dental, veterinary, and agricultural customers. Documenting issues, troubleshooting systems, and escalating resolutions through CRM workflows.

Posted 8/12/2026full-timeRemote • Illinois • 🇺🇸 United StatesJunior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with proficiency in Microsoft Operating Systems and CRM systems, while ensuring positive customer engagement and adherence to company procedures. Effectively manages time and multitasks to meet performance metrics and resolve customer inquiries.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft Operating Systems ProficiencyCustomer Relationship ManagementExcellent Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft WindowsMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPointBasic TroubleshootingTechnical SupportData ManagementTyping 50+ WPMTechnical Troubleshooting

Soft Skills

Customer Service OrientationMultitaskingReliabilityProblem-SolvingPositive Engagement

Tools & Technologies

CRM SystemsPoint of Sale SystemsRemote Connection Tools

Certifications & Qualifications

Technical CertificationsHigh School Diploma or EquivalentAssociate’s Degree

Industry Keywords

Customer ServiceTechnical SupportWorkflow InquiriesEscalation ChannelsCompany Procedures

About the role

Key responsibilities & impact

Respond to inbound and outbound customer calls providing technical support
Answer how-to questions and consult on workflow inquiries for software, services, peripheral devices, and equipment
Provide verbal guidance and use remote connections to customers' computers
Document inquiries, clarifying details, steps taken, resources used, resolution status, and next steps in CRM systems
Enter tickets as needed and complete appropriate follow-up actions
Provide positive customer engagement and experience
Utilize available resources and follow escalation channels, company procedures, and policies
Use provided equipment and resources to perform the job proficiently
Meet or exceed department performance metrics
Maintain technical proficiency through continued education
Communicate and escalate issues with customers, peers, and leadership
Follow department processes, procedures, workforce schedules, and time-management practices
Learn new skillsets aligned with evolving business needs
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent
1 year customer service experience
1 year experience with customer relationship management, point of sale, or similar systems with basic troubleshooting
2 years experience with practical application of Microsoft Operating Systems and Platforms, including Windows, Excel, Outlook, Word, and PowerPoint
Strong customer service orientation
Excellent written and verbal communication skills
Ability to multitask while troubleshooting, documenting, and engaging customers
Ability to type 50+ WPM
Ability to learn new systems, products, and applications quickly
Ability to follow guidelines, procedures, and problem-solving steps while using resources efficiently
Ability to manage time and adhere to schedules
Ability to work with customer data and prevent data loss through proper protocols
Demonstrated reliability through attendance and punctuality
Ability to communicate according to Patterson’s Code of Conduct and core values
Preferred: Associate’s Degree
Preferred: Technical certifications
Preferred: 2 years technical experience supporting software, computer hardware, networks, or other technical troubleshooting

Benefits

Comp & perks

Full Medical, Dental, and Vision benefits
Integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
Competitive benefits
Unique incentive programs and rewards for eligible employees