Patterson Companies, Inc.

Customer Care Rep

Patterson Companies, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois • 🇺🇸 United States

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Salary

💰 $15 - $19 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
  • Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
  • Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.
  • Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.
  • Act as liaison between branch offices and the Financial Shared Services.
  • Performs other duties as assigned.

Requirements

  • High School degree or equivalent
  • Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.
  • Possesses strong interpersonal and communication skills, exceptional at building relationships
  • Positively contribute to the Financial Shared Services team environment
  • Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
  • Proficient in computer navigation and working with several software programs at the same time.
  • Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times.
Benefits
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program.
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
telephone supportcustomer serviceaccount managementpayment processingcredit card system updatesPCI compliance
Soft skills
customer orientationinterpersonal skillscommunication skillsrelationship buildingorganizational skillsproblem solvingmulti-taskingattention to detailteam contributionprofessionalism