Patterson Companies, Inc.

Support Specialist – Tier 1

Patterson Companies, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Idaho, Illinois, Kansas, Kentucky, Minnesota, Missouri, South Dakota, Utah, Wisconsin • 🇺🇸 United States

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Salary

💰 $17 per hour

Job Level

JuniorMid-Level

About the role

  • Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
  • Utilize all equipment and resources provided to perform the job at the highest proficiency
  • Meet or exceed department performance metrics
  • Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
  • Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
  • Follow established department processes and procedures
  • Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
  • Follow schedule in workforce system(s) utilizing proper time management procedures
  • Comply with Company and department policies and standards; performs other duties as assigned

Requirements

  • High School Diploma or Equivalent
  • 1 year customer service experience
  • 1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting
  • 2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
  • Strong customer service orientation
  • Excellent written and verbal communication skills
  • Ability to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers
  • Ability to Type 50+ WPM
  • Ability to learn new content related to systems, products, and applications quickly
  • Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently
  • Ability to properly manage time adhering to schedules
  • Ability to work with customer data and ensure proper protocols are taken to prevent data loss
  • Demonstrated reliability through attendance and punctuality
  • Ability to communicate with customers, peers, and leaders following Patterson’s Code of Conduct and core values of passionate, focused, people first, and always advancing.
Benefits
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program.
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer relationship managementpoint of sale softwaretroubleshootingMicrosoft Operating SystemsWindowsExcelOutlookWordPowerPointtyping 50+ WPM
Soft skills
customer service orientationwritten communicationverbal communicationmulti-taskingtime managementproblem-solvingreliabilityattendancepunctualitypositive engagement
Certifications
High School DiplomaEquivalent