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Customer Success Agent, German Speaking
Patronus Group. You are the first point of contact for our B2C customers and handle incoming inquiries related to onboarding, contract, and technical issues in a structured and solution-oriented manner .
About the role
Key responsibilities & impact- You are the first point of contact for our B2C customers and handle incoming inquiries related to onboarding, contract, and technical issues in a structured and solution-oriented manner
- You ensure consistently high service quality and deliver an empathetic, trust-building customer experience
- You identify recurring questions, document them in a structured way, and share relevant insights with internal stakeholders to continuously improve our processes
- You work closely with other teams (e.g., Operations, Sales, and Product) to resolve customer issues quickly and sustainably
- You take ownership of your service KPIs (e.g., response time, resolution rate, customer satisfaction) and ensure they are met
Requirements
What you’ll need- 2–5 years of experience in Customer Success or customer service
- Fluent German at C2 level, both written and spoken, and English at B2 level
- Proficient with tools such as Salesforce and Google Workspace
- You think solution-oriented and take responsibility for clear, traceable case handling
- Open attitude toward the use of AI and automation tools to increase efficiency in everyday support
- You stay in control under high request volumes, set clear priorities, and consistently deliver precise, high-quality solutions
- Clear, reliable, and empathetic communication — both written and verbal
Benefits
Comp & perks- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 days of vacation (starting with 26 days in year one and 28 days in year two)
- Annual Learning & Development budget for individual learning and growth
- Clearly structured career framework for your next career step
- 360-degree feedback sessions for continuous development
- Exclusive corporate benefits for your advantage
- Discounts at restaurants near the office
- Choice of hardware (MacBook or Lenovo)
- Modern office in vibrant Friedrichshain
- Job ticket for a stress-free daily commute
- Up to 2 days per week of remote work
- Quarterly company brunches for exchange and networking
- One volunteering day per year, where we do something good together
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecustomer successcase handlingsolution-oriented thinkingKPI managementtechnical issue resolution
Soft Skills
empathycommunicationproblem-solvingprioritizationownershipcollaborationadaptability