Patronus Group

B2C Sales Agent – Warm Leads, No Cold Calling

Patronus Group

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Job Level

Senior

About the role

  • Phone-based consultation and sales: You speak with interested customers (inbound & outbound), address their needs, and persuasively explain the benefits of the Patronus emergency watch
  • Relationship building: You build trust, answer questions clearly, and address fears and expectations
  • Closing strength: You convincingly present our product and confidently guide conversations to successful purchase completions
  • Transparency & expectation management: You clearly explain the usage and all processes required to activate the Patronus emergency watch, helping to avoid disappointed customer expectations and unnecessary returns
  • Documentation & follow-up: You maintain your leads in the CRM system, document conversations, and coordinate callbacks and follow-ups
  • Providing feedback: You pass valuable customer feedback to the marketing and product teams to help further develop our offering

Requirements

  • You have relevant, multi-year experience (min. 2 years) and demonstrable success in telephone sales (ideally B2C)
  • You are passionate about sales and customer support
  • You are empathetic, professional, persuasive, and enjoy interacting with people
  • You are motivated to achieve your targets and to continuously improve
  • You do not let rejections discourage you; you learn from them for the next conversation
  • You work reliably and conscientiously
  • Your work results and documentation are dependable
  • You are a team player who shares experience and contributes actively
  • Experience with CRM tools is a plus but not required
  • German C2 level in spoken and written communication
Benefits
  • Attractive compensation including uncapped, performance-based commission
  • Exclusive corporate benefits
  • Discounts at restaurants near the office
  • Choice of hardware (MacBook or Lenovo)
  • Professional onboarding & training in the product and sales techniques
  • Urban Sports Club membership for your fitness
  • Family & friends coupon for the Patronus watch
  • Up to 30 vacation days (starting with 26 days in the first year and 28 days in the second year)
  • Annual learning & development budget for individual learning and growth
  • Clear, structured career framework for your next career step
  • 360-degree feedback sessions for continuous development
  • Modern office in vibrant Friedrichshain
  • Job ticket for a stress-free daily commute
  • 2 days per week remote work
  • Regular company and team events to foster team cohesion
  • Quarterly company brunches for networking and exchange
  • One volunteering day per year, where we do something good together
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephone salesB2C salescustomer supportlead managementdocumentation
Soft Skills
empathypersuasivenessprofessionalismmotivationteam playerreliabilityconscientiousnesscommunication