Customer Support Representative I

Patriot Software

Customer Support Representative providing exceptional service by solving customer inquiries via phone, chat, and email for a remote-first accounting software company.

Posted 5/22/2026full-timeRemote • Alaska, California, Hawaii, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!)
Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries.
Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
Continuously expand your knowledge of the software, new features, and accounting and payroll best practices.
Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
Handle sensitive customer information securely and follow the company’s data protection protocols.
Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.
Offer guidance and support to customers regarding new product features and software functionality.

Requirements

What you’ll need

Previous experience in customer service, with strong communication skills, both verbal and written.
Self-motivated and able to work independently in a fast-paced environment for approximately 80% of the day, effectively managing tasks without constant supervision.
Proficient with technology, with the ability to quickly learn and adapt to new software and tools.
Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols.
Strong attention to detail with the ability to accurately document customer interactions in a timely manner.
Efficiently manage multiple tasks simultaneously, including answering customer calls, responding to emails, and handling chats. This role requires the ability to perform these tasks in a timely manner while maintaining a professional and efficient workflow.
This role requires sitting or standing for extended periods (8+ hours) while working on a computer.
Consistent, Reliable High-Speed Internet Access
Dedicated, quiet workspace free from distractions

Benefits

Comp & perks

Comprehensive suite of benefits that help our team thrive inside and outside of work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software supportaccounting softwarepayroll softwaretax-related softwaredocumentationdata protection protocols

Soft Skills

customer servicecommunication skillsself-motivatedattention to detailproblem-solvingtime managementindependent workcollaboration