Collections Specialist
Patrick Industries, Inc.
full-time
Posted on:
Location Type: Office
Location: Elkhart • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Proactively manage and pursue collection of past due balances from high-value exempt customers.
- Initiate customer outreach via phone and email to resolve outstanding accounts.
- Negotiate payment arrangements and settlements in a professional and tactful manner.
- Escalate unresolved or problematic accounts to appropriate internal stakeholders.
- Maintain detailed and accurate documentation of all collection activities in Microsoft Dynamics 365 (D365).
- Collaborate with internal departments to ensure alignment of customer status and account resolution.
- Assist with daily cash application tasks, including posting receipts and reconciling customer accounts.
- Monitor and update active Excel-based AR tracking sheets.
- Pull and organize documentation from D365 to support collection efforts and account audits.
- Ensure timely and accurate application of payments to maintain current account status.
- Utilize AR aging reports and other financial tools to monitor account health and prioritize collection efforts.
- Track performance using metrics such as percent current and receipt turnover time.
- Contribute to the development of benchmarks and KPIs for the role.
- Support strategic initiatives by providing insights and data to leadership.
Requirements
- Bachelor’s Degree in Accounting, Finance, Business Administration or related field
- 3+ years of experience in accounts receivable, collections, or cash application will be considered in lieu of degree
- Proficiency in Microsoft Excel and experience with ERP systems
- Familiarity with the Original Equipment Manufacturing (OEM) Customers will be considered a strong plus
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Demonstrated ability to contribute to process improvement and cross-functional collaboration.
- Excellent written and verbal communication skills in terms of being clear, concise, and professional
- Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently with little to no oversight
- Align with Patrick Industries “BETTER Together” mentality by pursuing Balance, Excellence, Trust, Teamwork, Empowerment, and Respect within the organization.
Benefits
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivablecollectionscash applicationnegotiationdocumentationfinancial analysisprocess improvementKPI developmentAR tracking
Soft skills
communicationindependenceprioritizationcollaborationself-motivationproblem-solvingtactfulnessattention to detailtime management
Certifications
Bachelor’s Degree in AccountingBachelor’s Degree in FinanceBachelor’s Degree in Business Administration