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Patrianna

Helpdesk Support Specialist, L2

Patrianna

Provide technical support as a Helpdesk Support Specialist at Patrianna. Troubleshooting issues and ensuring system efficiency for a global team.

Posted 4/23/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
DNSLinuxMacOSTCP/IP

About the role

Key responsibilities & impact
  • Provide technical support to internal employees via remote tools, chat, and email
  • Diagnose and resolve hardware, software, and network-related issues across all platforms
  • Manage tickets and prioritize requests to ensure timely response and resolution
  • Set up, configure, and troubleshoot laptops and mobile devices for team members
  • Perform regular maintenance, updates, and software installations on employee devices
  • Document solutions and build our knowledge base to help the team learn and grow

Requirements

What you’ll need
  • Strong knowledge of Windows, macOS, and basic Linux troubleshooting
  • Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems
  • Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN)
  • Excellent problem-solving skills with the ability to work independently
  • Strong communication skills—you can explain tech stuff to anyone, no matter their background
  • Experience with Google Workspace, Slack management, Jira configuration, or MDM systems would be fantastic

Benefits

Comp & perks
  • Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well.
  • Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.
  • Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork.
  • Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.

ATS Keywords

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Hard Skills & Tools
Windows troubleshootingmacOS troubleshootingLinux troubleshootingnetwork configurationsTCP/IPDNSVPNremote support toolsticketing systemssoftware installations
Soft Skills
problem-solvingindependent workcommunication