Patrianna

Customer Support Agent

Patrianna

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Connect and solve: Handle player inquiries across chat, email, and phone with genuine care and efficiency
  • Be a problem-solver: Resolve account, purchase, and technical issues while creating positive experiences
  • Collaborate for impact: Work with specialized teams to tackle complex cases and drive improvements
  • Shape our future: Document feedback and identify trends that help us build better products
  • Drive excellence: Meet performance goals while maintaining the human touch that makes us special
  • Grow continuously: Learn new tools and techniques while mentoring teammates

Requirements

  • Have customer support experience (online gambling, or social casino)
  • Communicate with clarity, empathy, and natural problem-solving instincts
  • Enjoy multitasking across systems while maintaining attention to detail
  • Embrace flexible schedules including evenings and weekends
  • Work independently while being a collaborative team player
  • Stay resilient and patient when helping frustrated customers
  • You will need your own office setup with a self-provided laptop or PC, headset, and a reliable internet connection that meets the following requirements:
  • - PC: Intel i5 4th Gen (or higher) – self-provided, OS Version: Windows 10 or higher , RAM: Minimum 8 GB, HDD Space: Minimum 1 GB available
  • - Internet: Ethernet/hardline connection with a minimum 10Mbps upload & download speed, backup internet provider for reliability
  • - Requirement to work flexible hours, including weekends, nights, and holidays.
Benefits
  • Growth Without Limits: Every challenge becomes a skill-building opportunity with clear career pathways
  • Ego-Free Culture: Your ideas matter in our collaborative, politics-free environment
  • Real Ownership: See direct impact on millions of players' gaming experiences
  • Recognition That Matters: Meaningful appreciation for your contributions and achievements
  • Work Your Way: Flexibility to perform at your best while supporting global players
  • Global Impact: Help create seamless, engaging experiences for players worldwide

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportproblem-solvingmultitaskingattention to detailtechnical issue resolutionfeedback documentationtrend identification
Soft skills
communicationempathyresiliencepatiencecollaborationindependenceflexibility