Customer Success Manager
Patlytics
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead onboarding and training for new customers, ensuring a seamless implementation experience.
- Develop success plans and proactively monitor customer health metrics to drive adoption and retention.
- Serve as a trusted advisor, helping customers achieve their business objectives using Patlytics.
- Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap.
- Identify upsell and cross-sell opportunities in partnership with Sales.
- Manage renewals and mitigate churn risk through proactive engagement.
Requirements
- 3+ years in Customer Success or Account Management in SaaS.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts and prioritize effectively.
- Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms.
- Analytical mindset with ability to interpret usage data and drive insights.
Benefits
- Health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementdata analysisusage data interpretation
Soft skills
communicationrelationship-buildingprioritizationproactive engagement