Patlytics

Customer Success Manager

• Drive a customer success strategy that ensures a systematic approach throughout the entire customer lifecycle — from implementation to adoption, value realization, retention, and expansion.
• Strengthen client relationships by acting as an advisor and champion for key stakeholders to drive advocacy, organic expansion, and referrals.
• Implement processes and early warning systems to minimize churn, eliminate risks, and establish multiple touchpoints within customer accounts.
• Collaborate with leaders across the broader GTM (Go-To-Market) organization, Product, and Engineering teams to amplify the voice of the customer and foster a customer-centric culture.
• Drive the development of a feedback loop, transforming customer insights into meaningful product enhancements and service optimizations.
• As we gear up to expand, in the future you will guide a dynamic customer success team to exceptional performance, fostering a culture of accountability, execution, growth, and continuous improvement.

Full-stack Engineer

• Build features across our Python/FastAPI backend, Next.js frontend, and LLM inference pipeline, each serving millions of patent analysis requests
• Work on our core backend service, AI platform, and data pipeline service to provide a scalable and stable Patlytics’ user experience
• Work with engineers, product managers, designers, and stakeholders across the company to bring new features and products to Patlytics’ customers
• Collaborate with other engineers to deliver, architect and improve our systems
• Implement best practices to improve the engineering team’s development experience
• Optimize both frontend and backend applications for maximum speed and scalability, ensuring smooth performance across various components in our tech stack
• Stay up-to-date with the latest trends and best practices in full stack development, and actively contribute ideas and suggestions to improve our development processes.
• Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions. Have real authority to act on it, not just flag it
• Participate and solve critical production issues across services and multiple levels of the stack

Customer Success Manager

Full Stack Engineer