Patients Know Best

Product Manager

Patients Know Best

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Roadmap & Backlog: Own the end-to-end product backlog. You’ll be responsible for refining, prioritising, and writing the user stories that keep the dev team moving.
  • Requirements Discovery: Turn high-level goals and clinical needs into detailed technical requirements and acceptance criteria. Help to continuously refine and improve the product based on feedback.
  • Compliance & Safety: Navigate the "must-haves" for delivery, specifically Clinical Safety (DCB0129/0160) and Information Governance (IG).
  • Stakeholder Lead: Act as the primary point of contact for product-related queries from internal and external stakeholders. Ensure that clear and up-to-date supporting information is available on our wikis.
  • Verify "Done": Assist with release planning and communication. You’ll test mid-project and do the final check before go-live.

Requirements

  • Healthcare Experience: You have experience shipping products in the healthcare domain and understand the complexity of health data. Familiarity with regulatory standards (e.g., GDPR, NHS standards) and key technical interoperability protocols (e.g., FHIR, HL7) and clinical terminologies (e.g., SNOMED CT) relevant to secure health data exchange is a significant advantage. Knowledge of international quality/security standards (e.g., ISO 27001) is a plus.
  • Communication: You write clearly and concisely. You can run meetings effectively. Experience responding to tenders or completing health data standards assessments is a plus.
  • Autonomy: You’re happy to pick up a project and run with it, asking for help when you hit a wall rather than waiting for a nudge.
  • Project management: You have managed projects successfully. You enjoy problem-solving to find pragmatic solutions that will keep the project moving.
  • User-focused: You keep the perspective of the user and are comfortable mapping out user-journeys. Experience with the Atlassian suite (e.g., Jira and Confluence) for managing product development is a plus.
  • Evidence-led: You can turn data and customer feedback into actionable insights. Experience with product analytics tools (e.g., Looker Data Studio, Holistics) is a significant advantage.
  • Flexible: You are a team-player and are ok with pivots.
Benefits
  • 25 days holiday FTE plus bank holidays.
  • Enhanced maternity and paternity pay and leave.
  • Company social events (including internationally - our last all company meetup was in Lisbon.
  • Opportunity to really make a difference – your work will make life better for millions of patients.
  • **How We Work**
  • Remote & Flexible: Work from where you feel most productive. We focus on output, not hours in a seat.
  • Flat-ish Structure: You don’t have to become a manager to progress here. We value and reward expert individual contributors.
  • Diversity: We have a diverse team and we prioritise a respectful, kind environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user storiestechnical requirementsacceptance criteriaproject managementhealth data standardsinteroperability protocolsclinical terminologiesproduct analyticsevidence-led decision makingproblem-solving
Soft Skills
communicationautonomyuser-focusedflexibilitystakeholder managementmeeting facilitationteam collaborationclear writingadaptabilitypragmatic solutions
Certifications
DCB0129DCB0160ISO 27001