Partner with business stakeholders to elicit, analyze, and document requirements for Salesforce enhancements and process improvements.
Lead discovery sessions focused on Field Service Lightning, technician operations, customer support, and service workflows.
Translate business needs into user stories, functional requirements, and acceptance criteria.
Identify opportunities to improve efficiency across case management, work orders, scheduling, and asset/service lifecycle processes.
Support and enhance Salesforce Field Service Lightning, including work orders, service appointments, and scheduling.
Act as a first-line support and helpdesk resource for Salesforce users.

Requirements

Bachelor’s degree or equivalent experience in a related field (e.g., business, technology, or a similar discipline)
3+ years of experience as a Salesforce Business Analyst or in a hybrid Business Analyst / Salesforce Admin role.
Hands-on experience supporting Salesforce Service Cloud and Field Service Lightning (FSL).
Working knowledge of Salesforce administration and configuration best practices.
Experience gathering requirements using user stories, process flows, personas, and story mapping.
Strong analytical, problem-solving, and documentation skills.
Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders.

Benefits

Competitive pay and benefits
Flexible time off to recharge
Hybrid work options
Mental and emotional wellness resources
401K plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSalesforce Field Service LightningSalesforce Service Cloudrequirements gatheringuser storiesprocess flowsstory mappingSalesforce administrationconfiguration best practicesdocumentation

Soft Skills

analytical skillsproblem-solvingcommunication skills