Client Success Manager
PatientNow
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Build strong relationships with PatientNow software customers
- Drive customers toward positive business outcomes
- Meet KPIs including gross revenue retention targets and engaging with customers
- Manage personal and automated touchpoints
- Promote best practice content to customers
- Identify at-risk customer segments and execute save strategies
- Conduct business reviews and document customer engagement
Requirements
- Prior Software Client Success Management experience
- Proper phone etiquette
- Prior experience with EMR and Practice Management software
- Ability to use ChurnZero Customer Success Management Software to track and manage customer journey
- Effective discovery skills
- Ability to speak and write clearly and accurately
- High standards for personal and team accountability
- Sense of ownership
Benefits
- Competitive salary
- Full remote position
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Software Client Success ManagementEMR softwarePractice Management softwareChurnZero Customer Success Management Software
Soft Skills
relationship buildingeffective discovery skillsclear communicationaccountabilityownership