PatientNow

Senior Payments Sales Adoption Specialist

PatientNow

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Drive Payment Volume Growth: Focus on increasing the total dollar volume of transactions processed through PatientNow’s payments platform across the existing client base
  • Deepen Wallet Share: Expand payment solution adoption within current accounts by identifying underutilized opportunities and promoting higher transaction engagement
  • Consult on Payment Strategy: Analyze client payment trends and consult on best practices to optimize transaction routing, payment mix, and recurring payment usage
  • Deliver Strategic Value: Communicate the long-term revenue benefits of increasing volume through our integrated platform, including operational efficiencies, savings, and better reconciliation
  • Merchant Statement Analysis: Review client statements not only for rate savings but also to identify opportunities to consolidate providers, increase payment routing, and streamline reporting—all of which lead to greater volume
  • Collaborate Cross-Functionally: Work closely with Customer Success, Onboarding, and Support teams to ensure clients are fully activated and optimized for maximum payment throughput
  • Leverage Insights to Upsell: Use data and usage metrics to identify clients with high growth potential and propose strategies to scale their payment operations
  • Achieve Volume-Based KPIs: Meet and exceed goals tied to total payment volume (TPV), transaction growth, and customer retention, not just MID adds
  • CRM Expertise: Use Salesforce or other CRM tools to track activity, monitor account health, and manage the sales funnel with a focus on expanding volume per account

Requirements

  • 5+ years experience in B2B sales
  • 2+ years SaaS sales experience
  • 2+ years Payments industry knowledge/experience
  • Proven track record of exceeding targets, KPI’s, in a compliant, quality-driven setting
  • Exceptional communication skills and ability to work with cross-functional teams
  • Experience in solution selling, understanding customer needs and the ability to position payment solution as a strategic tool to address business challenges
  • Strong understanding of payment processing workflows and metrics related to volume growth (e.g., TPV, ARPU, churn, usage penetration)
  • Consultative sales mindset with ability to uncover expansion opportunities within existing customers
  • Analytical and data-driven; comfortable using client metrics to craft tailored growth strategies
  • Excellent communication and presentation skills, especially in demonstrating ROI from volume expansion initiatives
  • Highly collaborative and proactive, able to coordinate across departments to unlock and drive volume growth opportunities
Benefits
  • Competitive salary
  • Work at the intersection of innovation and impact
  • Collaborate with a talented, curious team that values experimentation, learning, and customer empathy
  • Empowered to lead with autonomy while supported by strong leadership and product discipline
  • Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salesSaaS salespayment processing workflowstransaction growthpayment mixrecurring payment usagemerchant statement analysisKPI achievementdata analysissolution selling
Soft Skills
exceptional communicationcross-functional collaborationconsultative sales mindsetanalytical thinkingproactive approachpresentation skillscustomer needs understandingrelationship buildingstrategic thinkingproblem-solving