Support Specialist
PatientNow
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide PatientNow software application support and technical support to end-users
- Diagnose and resolve software and hardware issues involving PatientNow software and other related hardware including document scanners and credit card equipment
- Identify and escalate priority issues per department procedure
- Accurately process and record cases in the CRM ticketing system
- Offer alternative solutions where appropriate to enhance customer experience
- Stay current with PatientNow software and the industry
Requirements
- Prior software support experience
- Technical acumen and the ability to diagnose and resolve client issues in a timely manner
- Prior support or training experience with EMR and Practice Management software
- Ability to use CRM and ticketing system
- Ability to use remote access software such as LogMeIn Remote
- Proper phone etiquette
- Ability to speak and write clearly and accurately
- Knowledge of customer service principles and practices
- Effective listening skills
- Multi-tasking capabilities
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software supporttechnical supportdiagnosing issuesresolving issuesEMR softwarePractice Management softwareCRM systemsticketing systemsremote access softwaredocument scanners
Soft skills
customer serviceeffective listeningmulti-taskingclear communicationproblem-solvingphone etiquettetimely issue resolutionalternative solution offeringorganizational skillsinterpersonal skills