Director, Instructional Design
PatientNow
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead the creative and operational heartbeat of the Company Knowledgebase
- Manage a team of instructional designers, content creators, and facilitators to deliver engaging, measurable learning programs
- Collaborate with Product Managers to develop learning solutions for new feature releases
- Design and produce content for quarterly releases
- Apply adult learning theory and instructional design models to create effective learning deliverables
- Become a subject matter expert by maintaining deep knowledge of the Company’s platform
- Collaborate cross-functionally with the L&D team, Product, Marketing, and Customer Ops & Success
- Manage the design, development, and delivery of client training programs
- Collaborate with Customer Success, Marketing, and Product to create content that supports onboarding
- Maintain and update the learning management system
Requirements
- 5+ years in Learning & Development, with at least 2 years managing or mentoring a learning team
- Strong instructional design and learning technology expertise (e.g., Adobe Captivate, Camtasia, LMS administration)
- Exceptional collaboration skills with cross-functional teams in Product, CS, and Operations
- Ability to balance strategic priorities with tactical execution
- Data fluency — using learning analytics to inform decisions and measure success
- Experience with SaaS training environments or customer education programs a plus
Benefits
- Competitive salary
- Work at the intersection of innovation and impact
- Collaborate with a talented, curious team that values experimentation, learning, and customer empathy
- Be empowered to lead with autonomy while supported by strong leadership and product discipline
- Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designadult learning theorylearning analyticsSaaS trainingcontent developmentclient training program designLMS administration
Soft skills
collaborationteam managementstrategic prioritizationtactical executionmentoring