PatientIQ

Implementation Project Manager

PatientIQ

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Tech Stack

Oracle

About the role

  • **What You'll Do**
  • **Enterprise Implementation Leadership**
  • - Own end-to-end delivery of enterprise implementations from kickoff through go-live, inclusive of complex EHR (e.g. Epic, Oracle Health/Cerner) integration builds, conversions, and migrations.
  • - Develop and govern comprehensive project plans covering EHR integrations, interface builds, data validation, system configuration, workflow redesign, training, and go-live monitoring.
  • - Establish & maintain clear governance structures, communication cadences, and executive status reporting mechanisms to fit large-scale health system engagements.
  • - Drive achievement of time-to-first-value, user adoption, and other implementation success metrics.
  • **Stakeholder Engagement & Risk and Escalation Management**
  • - Lead communication to executive and operational stakeholders, ensuring implementation progress, risks, and impact is communicated clearly at all levels of customer organization.
  • - Identify and mitigate cross-functional risks across technical, clinical, and operational workstreams, maintaining strong documentation and change management discipline.
  • - Escalate and resolve issues with clarity and urgency, balancing customer experience with internal resource management.
  • - Ensure high customer satisfaction as measured by NPS, CSAT, and long-term expansion readiness.
  • **Startup-Minded Ownership & Continuous Improvement**
  • - Operate with high accountability and a bias toward action in a fast-growing environment.
  • - Think outside the box of traditional project management when necessary to remove obstacles and maintain delivery momentum.
  • - Drive strategic internal initiatives aimed at improving the scalability and efficiency of the implementation process, focusing on scalable frameworks, playbooks, and tools as PatientIQ grows.
  • - Drive internal process improvements informed by KPIs, delivery metrics, and enterprise client feedback.

Requirements

  • **What You Bring**
  • - 5+ years of experience in project or program management leading enterprise SaaS implementations, preferably within healthcare or a regulated industry.
  • - Strong understanding of enterprise implementation governance, risk management, and change management principles, with experience operating in growth-stage SaaS, consulting, or professional services environments.
  • - Demonstrated experience managing large health system clients and executive stakeholders.
  • - Experience or exposure to EHR integrations (e.g., Epic, Oracle Health/Cerner) work preferred, but not required
  • - Proficient with project management tools (e.g., Smartsheet, Notion), collaboration tools (Zoom, Slack, Google Workspace, Hubspot CRM), and Microsoft Office Suite.
  • - Willingness to travel up to 50% annually.
Benefits
  • **Why work here?**
  • - **Great Benefits** - top-notch health, dental, and vision insurance. Additional perks available, including 401K.
  • - **We are Mission Driven** - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
  • - **True Idea Meritocracy** - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
  • - **Flexible Time Off **- we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
  • - **World-Class Team** - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
  • - **Fast Growing **- we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHR integrationproject managementrisk managementchange managementdata validationsystem configurationworkflow redesignimplementation success metricsenterprise SaaS implementationsgovernance structures
Soft Skills
stakeholder engagementcommunicationproblem-solvingcustomer satisfactionaccountabilitystrategic thinkingleadershipdocumentationcross-functional collaborationcontinuous improvement