PatientFi

Frontend Engineer

• Write well-designed, testable, and efficient code using current best practices in web development
• Develop, customize, and maintain WordPress websites, including creating and modifying custom themes and plugins
• Translate visual concepts into functional, responsive, and accessible user interfaces
• Test, debug, and maintain existing web applications to ensure optimal performance, security, and uptime
• Optimize applications for maximum speed and scalability across various devices and browsers
• Work cross-functionally with marketing and product teams to gather requirements, define project scopes, and deliver solutions on time
• Create and maintain software documentation, including API references and system architectures
• Work directly with provider and customer marketing teams to gather requirements, translate feedback into actionable solutions, and maintain strong working relationships for providers and patients
• Stay plugged into emerging technologies and industry trends, applying them to operations and activities where appropriate

Web Developer

Support Engineer

• Serve as the final line of defense by performing pre-funding quality audits to ensure compliance with lender and PatientFi policies, as well as monitor for potential fraud risk
• Research and resolve identified CIP concerns via research and engagement with borrowers and service providers
• Partner with cross-functional resources (Development, Data Science, Fraud Prevention, Legal/Compliance, Customer Service) to support the recurring and ad hoc needs of lender partners
• Monitor internal ticketing systems and execute cross-functional requests involving monetary adjustments to borrower accounts
• Research and resolve escalated concerns pertaining to lender partners or servicing vendors
• Identify and report observed trends and outlier situations to leadership and partner with internal and external parties to drive system/program improvements
• Generate and review scheduled portfolio reporting for lender partners
• Perform loan boarding and sale processes, auditing steps performed by other parties, to ensure accuracy
• Conduct periodic reviews and audits of loan documents and borrower facing communications to ensure accuracy in calculations and information being presented
• Review sampled calls from internal teams and external vendors to ensure compliance with PatientFi procedures and policies, flagging any trends or concerns to leadership for coaching and resolution
• Serve as a subject matter expert and partner with Legal/Compliance team to advise internal teams or lender partners on borrower complaints and disputes

Lending Support Analyst

Marketing Operations

• Own enterprise OTB campaign creation, sending, and performance reporting
• Support Senior Marketing Managers in email campaigns and lifecycle funnel experiments
• Customize and update sales and patient-facing assets
• Execute ongoing utilization outreach programs
• Own execution of patient-facing tools and educational materials
• Serve as the team's primary cross-functional project manager
• Manage creative rounds with designers and contractors
• Act as a final quality-control checkpoint across campaigns
• Pull campaign results and compile performance data
• Build and maintain internal data hubs
• Support high-volume content production

Web Developer

Lending Support Analyst

Marketing Operations Manager