Resident Support Staff

Pathways Vermont

Resident Support Staff providing essential functions within Soteria House, a therapeutic community for those experiencing early psychosis. Engaging with residents and supporting their individual needs while promoting a non-judgmental environment.

Posted 7/7/2026full-timeBurlington • Vermont • 🇺🇸 United StatesLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal skills and the ability to build relationships with marginalized individuals while providing client-centered support. Proficient in maintaining documentation, coordinating community services, and adhering to organizational policies and procedures.

Highest-signal resume keywords

Excellent Communication SkillsInterpersonal SkillsRisk Assessment and Problem SolvingDocumentation and ReportingClient-Centered Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DocumentationBudget PreparationCare Plan DevelopmentRisk AssessmentHousehold Maintenance

Soft Skills

Relationship BuildingTime ManagementSelf-ReflectionTeam CollaborationDiscomfort Tolerance

Certifications & Qualifications

Valid Driver’s LicenseTCR Training

Industry Keywords

Client-Centered ApproachHarm ReductionStrengths-Based ApproachSoteria PoliciesTherapeutic Community Residence

About the role

Key responsibilities & impact

Be with residents: non-judgmental, non-directive approach of providing support and availability
Engage in relationship building/rapport building with residents and provide service from a “choice” perspective as well as client centered, harm reduction, and strengths based approaches; including but not limited to social skills, wellness, assistance with any medications and housekeeping
Attend regularly scheduled meetings as assigned
One supervision meeting per week/ additionally as needed
One team meeting per week
One All-Staff meeting per month
One Co-reflection per month
Complete 12 hours of TCR (therapeutic community residence) training annually
Maintain thorough understanding of Soteria policies and procedures, including emergency protocol
Communicate to residents programmatic rules and expectations
Collaborate with residents in the formulation and review of a comprehensive care plan to be updated on a regular basis, including but not limited to assistance in computing expenses and preparing budgets
Maintain records, compile reports and complete other program documentation (including care notes, statistics, letters, petty cash receipts, etc.)
Coordinate, facilitate and monitor referrals to community services and activities, and advocate for resident participation
Regular household cleaning and maintenance
Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR. Retreats are held on workdays, during normal working hours, and are fully paid.
Other duties as assigned

Requirements

What you’ll need

Valid driver’s license and ability to drive vehicle required
Excellent communication, writing, and computer skills
Excellent interpersonal skills and the ability to form relationships with marginalized individuals
Sound judgment and good problem solving skills including assessing risk factors
Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation
Ability to work weekends
Ability to work effectively as part of the team
Ability to share one’s own personal transformative life experiences
Personal experience of psychosis/extreme states will be considered an asset
Willingness to self-reflect, learn, and practice new ways of being in relationships
Risk and discomfort tolerance

Benefits

Comp & perks

Medical, dental and vision insurance
Long Term Disability/Life Insurance
Paid Time Off (accrual of 210 hours per year to start)
9 Paid Holidays Annually
403(b) Retirement Savings Plan
Employee Assistance Program
Longevity Recognition Rewards
Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support