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pathway solutions

Video Call Onboarding Assistant – SaaS, DATEV, Financial Accounting

pathway solutions

Onboarding Assistant assisting e-commerce entrepreneurs with accounting issues remotely. Collaborating to ensure customer satisfaction through effective communication and problem solving.

Posted 6/29/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing e-commerce accounting support, ensuring customer satisfaction through effective communication and problem-solving. Proficient in using DATEV and committed to the digitalization of the accounting industry.

Highest-signal resume keywords
DATEV ExperienceFluency In GermanFluency In EnglishCustomer Satisfaction FocusProcess-Oriented Work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Self-MotivatedResults-OrientedClear CommunicationOpen To Feedback
Tools & Technologies
Digital ToolsRemote Work Tools
Industry Keywords
E-CommerceAccounting IndustryOnboarding AutomationSMART Goals

About the role

Key responsibilities & impact
  • You provide daily support to e-commerce entrepreneurs via email and video calls for accounting-related issues.
  • Ensure high customer satisfaction through clear and friendly communication.
  • Identify recurring problems and contribute to improving our solutions.
  • Work closely with the Onboarding Automation Team to guarantee customer success.

Requirements

What you’ll need
  • Highly self-motivated and results-oriented (experience with SMART goals).
  • Experience using DATEV (mandatory).
  • Interest in the digitalization of the accounting industry.
  • Independent, structured and process-oriented way of working.
  • Open to feedback, comfortable with digital tools, and remote-first work.
  • Fluent in German and English.

Benefits

Comp & perks
  • Flexibility: Remote-first and family-friendly working hours — you choose when you work.
  • Development: Coaching budget, mentoring and a diverse team.
  • Vacation: 30 days to rest and recharge.
  • Compensation: An attractive salary and benefits package awaits you.
  • Growth: Take on responsibility and grow with us.