Customer Support, Financial Accounting – FinTech – Scale-Up

pathway solutions

Kundenbetreuung im Bereich Finanzbuchhaltung für e-Commerce Unternehmer:innen. Unterstützung bei Problemschilderungen via Telefon, E-Mail und Zoom, um Kundenzufriedenheit zu gewährleisten.

Posted 5/15/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You assist e‑commerce entrepreneurs daily by phone, email, and Zoom with accounting-related issues.
Ensure high customer satisfaction through clear and friendly communication.
Identify recurring problems and contribute to improving our solutions.
Collaborate closely with the Onboarding Automation team to ensure customer satisfaction.

Requirements

What you’ll need

Highly self-motivated and results-oriented (SMART goals).
Experience using DATEV (mandatory).
Interest in the digitalization of the accounting industry.
Independent, structured, and process-oriented working style.
Open to feedback, digital working methods, and a remote-first environment.
Fluent in German and English.

Benefits

Comp & perks

Flexibility: Remote-first and family-friendly working hours — you set your schedule.
Development: Coaching budget, mentoring, and a diverse team.
Vacation: 30 days to recharge.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DATEV

Soft Skills

self-motivatedresults-orientedclear communicationfriendly communicationstructured working styleprocess-orientedopen to feedback