Senior Director, Strategic Partnership Management – Program Operations

Pathstream

Senior Director for Strategic Partnership Management & Program Operations at Pathstream. Leading client relationships and internal teams for successful program execution.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $142,000 - $206,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary day-to-day point of contact for our Fortune 50 client stakeholders — building trusted relationships at multiple levels and translating their feedback and requirements into internal action
Identify, pursue, and grow relationships with relevant business partners to support the program
Represent Pathstream's interests confidently and diplomatically; navigate competing priorities with clarity and care
Draft and review internal and external communications related to the client relationship — from executive updates to partner-facing summaries
Directly guide our operations and marketing teams on an ongoing basis — diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement, and directing team focus accordingly
Track program performance closely: understand the data, identify insights, and ensure the team is intervening effectively when metrics need attention. Anticipate risks and surface tradeoffs early; proactively drive course corrections without waiting to be escalated to
Evaluate and give substantive feedback on learner-facing marketing — bringing strong instincts on what drives quality applications, program completion, sustained coaching engagement, and ultimately job placement; hold the bar on campaign strategy, not just execution
Identify longer-term opportunities and surface them to our engineering, product, and learning design teams
Continuously translate learnings about what's working — and what isn't — into more efficient, scalable operational processes and systems

Requirements

What you’ll need

7+ years in program management, strategic partnerships, or a related role — ideally with experience managing a large enterprise or consumer-facing partner
Strong analytical skills: you're comfortable pulling and interpreting data and communicating findings clearly to non-technical audiences
Exceptional written communication — you can write a crisp executive summary, a thoughtful partner email, or substantive feedback on a marketing campaign
Proven track record of driving alignment across multiple internal teams without direct authority
Strategic thinker who can zoom out to set direction and zoom in to unblock execution
Strong intuition for consumer-facing marketing strategy — you can assess whether a campaign will drive the right learner behaviors and push back when it won't
Comfortable with ambiguity; you're energized by broad ownership, not intimidated by it
Experience working with or at large enterprise partners; prior strategy consulting experience a plus

Benefits

Comp & perks

100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
Health, commuter, and parking flexible spending accounts
Employee Assistance Program (mental health, financial health, legal support, and more)
Free access to wellbeing apps like Ginger and Headspace
Flexible paid time off and paid holidays
Generous paid parental leave
Short and long-term disability insurance
Annual professional development budget
Company-provided laptop
Remote-first culture
Life insurance (100% company paid)
401(k)

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Hard Skills & Tools

program managementdata analysismarketing strategycommunicationperformance trackingrisk assessmentoperational processesstakeholder managementstrategic partnershipslearner engagement

Soft Skills

relationship buildingwritten communicationanalytical thinkingstrategic thinkingproblem solvingadaptabilityteam alignmentexecutive presencefeedback deliveryownership