Client Service Director
Pathfind
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Kentucky, Massachusetts, Minnesota, Missouri, Ohio, Pennsylvania, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $120,000 per year
Job Level
Lead
About the role
- Own the financial health of the client portfolio
- Monitor utilization, burn, and margin; identify risks early and adjust as needed
- Ensure all client deliverables meet PF’s quality standards
- Track client satisfaction (NPS) and retention metrics, using insights to drive improvements
- Partner with client growth and production strategy on account planning, renewals, and expansion opportunities
- Serve as a trusted strategic partner and thought leader
- Ensure every client engagement runs smoothly from kickoff through delivery
- Oversee timelines, scope, and budgets, making sure projects are delivered on time and on budget
- Monitor workloads across accounts and align staffing to meet business needs
- Set clear expectations, coach for growth, and drive performance
Requirements
- Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience)
- 10+ years in a marketing or agency environment managing multimillion-dollar client relationships
- 5+ years of team leadership experience, including managing managers and leading large, multi-account teams
- Proven success overseeing multi-channel marketing programs and large client portfolios
- Strong understanding of agency financials, project management disciplines, and creative workflows
- Proven success leading executive-level client conversations
- Demonstrated ability to mentor, lead, and develop high-performing teams
- Strong operational discipline with an eye for detail, timelines and QA
- Financially fluent, comfortable managing budgets, utilizations, and project profitability
- Strong understanding of omnichannel marketing (digital, media, creative, print)
- Excellent organizational and prioritization skills across multiple clients and teams
Benefits
- Generous time off (with employees averaging over six weeks annually)
- Coverage of a significant share of benefit costs
- Contributions to HSA
- 401(k) with automatic employer contributions (no employee contribution required)
- Quarterly bonus and profit-sharing programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementmultichannel marketingbudget managementclient relationship managementquality assurancefinancial analysisdata analysisperformance metricsutilization trackingretention metrics
Soft skills
leadershipcoachingstrategic thinkingorganizational skillscommunicationmentoringdetail-orientedprioritizationproblem-solvingclient engagement