Implementation Engineer, Digital Diagnostics

PathAI

Implementation Engineer deploying PathAI’s AI-powered pathology diagnostics for labs, hospitals, and clinical-trial customers. Managing SaaS integrations, technical implementations, project schedules, and escalated application support.

Posted 8/11/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $73,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client-facing SaaS implementation, with strong analytical skills and the ability to manage technical support and customer relationships effectively. Proficient in HL7 interface implementation and familiar with laboratory information systems such as Epic Beaker, Novopath, and Cerner Millennium.

Highest-signal resume keywords

Client-Facing SaaS ImplementationHL7 Interface ImplementationLaboratory Information SystemsAnalytical SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ImplementationHL7 Interface ImplementationLaboratory Information SystemsAnalytical SkillsTechnical Support

Soft Skills

Problem SolvingCustomer ServiceCommunicationConflict Resolution

Tools & Technologies

Epic BeakerNovopathCerner Millennium

Industry Keywords

Clinical Trial ManagementTechnical ImplementationCustomer Relationship Management

About the role

Key responsibilities & impact

Build and maintain strong relationships with DDx customers and clinical trial managers as the primary point of contact during technical implementation
Provide hands-on technical implementation support with customer IT and internal development teams
Manage all implementation tasks, provide schedule updates, resolve risks and issues, and communicate regularly with customers
Support external clients as an application expert and escalation point for the support team, including an on-call rotation

Requirements

What you’ll need

3+ years of experience in client-facing SaaS implementation roles
Strong analytical skills and operating rigor
Experience handling difficult customers or situations and demonstrating resolutions
Strong understanding of the business and products, with ability to research and self-start in areas requiring learning
Familiarity with HL7 interface implementation and hands-on experience with laboratory information systems such as Epic Beaker, Novopath, and Cerner Millennium is preferred
Willingness to travel less than 20%
Fluent spoken and written English required
Portuguese or French proficiency preferred

Benefits

Comp & perks

Eligible for RSUs
Annual pay range of $48,000 - $73,600
Remote work option
On-call rotation support compensation details not specified