Account Manager, SMB/Mid-Market

Patch My PC

Account Manager leading customer and partner engagement strategy across the globe for Patch My PC. Managing existing customer portfolio and driving revenue growth in the SMB/Mid-Market segments.

Posted 4/14/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
Act as a trusted advisor, understanding client needs and aligning them with our solutions.
Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
Manage renewals and contract negotiations, ensuring a seamless client experience.
Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
Ability to prioritize tasks and manage multiple accounts effectively.

Requirements

What you’ll need

5+ years of experience in customer-facing B2B software sales, ideally focused on SMB/Mid-Market
Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
Excellent communication, negotiation, and stakeholder management skills
A growth mindset; open to feedback, quick to adapt, and always looking to improve
Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Benefits

Comp & perks

401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
FSA/HSA.
Fertility benefits.
Parental leave.
Paid-time off (PTO).
Volunteer leave.
Charitable donation matching.
Tuition reimbursement.
Gym membership reimbursement.
Internet stipend.
Pet insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B software salescustomer relationship managementrevenue growthcontract negotiationsupsellingcross-sellingdata-driven sales practicesaccount managementcustomer satisfactionbusiness results

Soft Skills

communicationnegotiationstakeholder managementprioritizationadaptabilityproblem-solvingclient engagementrelationship buildingstrategic thinkinggrowth mindset