Patch My PC

Account Manager, SMB/Mid-Market

Patch My PC

full-time

Posted on:

Location Type: Remote

Location: Alabama • Alaska • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
  • Act as a trusted advisor, understanding client needs and aligning them with our solutions.
  • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
  • Manage renewals and contract negotiations, ensuring a seamless client experience.
  • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
  • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
  • Ability to prioritize tasks and manage multiple accounts effectively.

Requirements

  • 5+ years of experience in customer-facing B2B software sales, ideally focused on SMB/Mid-Market
  • Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
  • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
  • Excellent communication, negotiation, and stakeholder management skills
  • A growth mindset; open to feedback, quick to adapt, and always looking to improve
  • Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
Benefits
  • 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
  • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
  • FSA/HSA.
  • Fertility benefits.
  • Parental leave.
  • Paid-time off (PTO).
  • Volunteer leave.
  • Charitable donation matching.
  • Tuition reimbursement.
  • Gym membership reimbursement.
  • Internet stipend.
  • Pet insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B software salescustomer relationship managementrevenue growthcontract negotiationsupsellingcross-sellingdata-driven sales practicesaccount managementcustomer satisfactionbusiness results
Soft Skills
communicationnegotiationstakeholder managementprioritizationadaptabilityproblem-solvingclient engagementrelationship buildingstrategic thinkinggrowth mindset