Passport

Technical Support Engineer

Passport

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇪 Peru

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Job Level

JuniorMid-Level

Tech Stack

JavaScriptPythonSQL

About the role

  • Collaborate alongside our Customer Facing teams to serve as the front line, go-to resource for all customers’ technical needs and issues
  • Troubleshoot with e-commerce brands to resolve technical integration issues that occur across the customer lifecycle: from the onboarding of a customer to account maintenance and growth.
  • Code internal tools and scripts to help reduce repetitive tasks or to build a proof of concept with a new API.
  • Document and maintain internal knowledge base articles on Notion.
  • Become an expert on the Passport services while learning about the world of international shipping.
  • Understand our customers’ pain points and identify trends, collaborating with product and engineering to outline solutions for our core engineering team to implement.
  • Last but not least, make it your mission to create an exceptional Passport experience for our customers.

Requirements

  • 1-2+ years experience working in technical account management, technical support, api integration engineer, or solutions engineering
  • Proficient with SQL and relational databases
  • Experience coding with Javascript and Python, HTML/CSS, and using GitHub
  • Expertise with REST API Services and JSON and troubleshooting API errors
  • Experience with Google Sheets
  • Comfortable with significant customer interaction and strong interest in building relationships
  • Empathy and the ability to take initiative on doing the right thing for the customer
  • Curiosity and eagerness to learn new things, even if it’s outside of your daily responsibilities
  • Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales, Customer Success, etc.)
  • Accountability - You take ownership of your work, the answers you provide to others, and learn from your mistakes
  • Resourcefulness - You might not have all the answers, but you know how to find them or provide a workaround
  • College graduate with a technical degree or equivalent hands-on experience
  • Located in Latin America
Benefits
  • Competitive cash and equity packages
  • 100% remote work environment #LI-Remote
  • Paid Time Off
  • 8 weeks Paid Parental Leave
  • Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
  • Quarterly virtual team gatherings and biannual team offsites
  • Annual Work Smart Fund to support your professional growth & working environment
  • Teammates around the world in 20+ different countries!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLrelational databasesJavaScriptPythonHTMLCSSGitHubREST API ServicesJSONGoogle Sheets
Soft skills
customer interactionrelationship buildingempathyinitiativecuriositycommunicationaccountabilityresourcefulness
Certifications
technical degree