
Technical Support Engineer
Passport
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇪 Peru
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
JavaScriptPythonSQL
About the role
- Collaborate alongside our Customer Facing teams to serve as the front line, go-to resource for all customers’ technical needs and issues
- Troubleshoot with e-commerce brands to resolve technical integration issues that occur across the customer lifecycle: from the onboarding of a customer to account maintenance and growth.
- Code internal tools and scripts to help reduce repetitive tasks or to build a proof of concept with a new API.
- Document and maintain internal knowledge base articles on Notion.
- Become an expert on the Passport services while learning about the world of international shipping.
- Understand our customers’ pain points and identify trends, collaborating with product and engineering to outline solutions for our core engineering team to implement.
- Last but not least, make it your mission to create an exceptional Passport experience for our customers.
Requirements
- 1-2+ years experience working in technical account management, technical support, api integration engineer, or solutions engineering
- Proficient with SQL and relational databases
- Experience coding with Javascript and Python, HTML/CSS, and using GitHub
- Expertise with REST API Services and JSON and troubleshooting API errors
- Experience with Google Sheets
- Comfortable with significant customer interaction and strong interest in building relationships
- Empathy and the ability to take initiative on doing the right thing for the customer
- Curiosity and eagerness to learn new things, even if it’s outside of your daily responsibilities
- Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales, Customer Success, etc.)
- Accountability - You take ownership of your work, the answers you provide to others, and learn from your mistakes
- Resourcefulness - You might not have all the answers, but you know how to find them or provide a workaround
- College graduate with a technical degree or equivalent hands-on experience
- Located in Latin America
Benefits
- Competitive cash and equity packages
- 100% remote work environment #LI-Remote
- Paid Time Off
- 8 weeks Paid Parental Leave
- Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
- Quarterly virtual team gatherings and biannual team offsites
- Annual Work Smart Fund to support your professional growth & working environment
- Teammates around the world in 20+ different countries!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLrelational databasesJavaScriptPythonHTMLCSSGitHubREST API ServicesJSONGoogle Sheets
Soft skills
customer interactionrelationship buildingempathyinitiativecuriositycommunicationaccountabilityresourcefulness
Certifications
technical degree