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About the role
Key responsibilities & impact- Act as a link between solutions engineering, customer support, customer success, operations, finance, and product teams.
- Work as part of the daily operations team to understand the supply chain and identify shipment-level issues.
- Collaborate with Customer Success Managers to maintain high NPS scores for brands.
- Work closely with the Customer Support team to help triage account-level issues.
Requirements
What you’ll need- 1 year of operational experience working with B2B clients, presenting and analyzing data.
- High pattern recognition skills, able to spot trends and connections from data.
- Thrives on taking full ownership of tasks and outcomes.
- Energized by solving new, never-before-faced problems and bringing clarity to ambiguity.
- Team-first mentality and joy in partnering with others.
- Natural collaborator with a wide variety of brands and internal stakeholders.
- Composed under pressure and capable of navigating tough conversations.
- Highly organized and comfortable across multiple platforms and tools (experience with Zendesk, Notion, Salesforce, or similar systems is not required but a plus).
- Ability to analyze large data sets to tell compelling stories and identify common threads.
Benefits
Comp & perks- Competitive cash and equity packages
- Travel & Expenses funds for company events
- 100% remote work environment #LI-Remote
- Paid Time Off
- Paid Parental Leave
- Monthly team get-togethers - bring on the Zoom comedians, trivia nights, and sip 'n paints!
- Quarterly team (virtual) gatherings and annual team offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One time remote work stipend to up your WFH game
- Teammates around the world in 8 different time zones!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysispattern recognitionsupply chain management
Soft Skills
ownershipproblem-solvingcollaborationcommunicationorganizationcomposure under pressure