Customer Success Manager
Passport
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Make it your mission to create an exceptional Passport experience for our customers, ensuring they realize the full value of Passport and additional products
- Work closely with our Head of Strategic Accounts and Vice President of Customer Success on enterprise-level account opportunities for partnership and growth that will be aligned to you. This will include being aligned with their strategy during the sales process through onboarding.
- Manage the day-to-day activities for supporting our clients leveraging in-country fulfillment services from Passport
- Coordinate with the larger Success organization to align growth strategies and project plans for our top performing accounts
- Serve as a go-to resource for your customers needs and pain points
- Travel to client sites to build relationships with key customer stakeholders
- Collaborate with product and engineering to develop product enhancements and data stories to support your customers
- Contribute to internal processes and workflow documents for successful customer engagement and management, and work cross-functionally within Passport to deploy them
- Become an expert on the Passport product, while keeping up with industry trends and news
Requirements
- 2-5 years work experience in account management or customer success
- Comfortable with a growth-based compensation package
- Significant customer interaction and strong interest in building relationships
- Prioritize customer experience with a focus on customer happiness and retention
- Empathy and the ability to take initiative on doing the right thing for the customer
- Drive to understand clients’ business goals, anticipate future needs and identify solutions
- Creative problem solving skills that you want to apply in an ever-evolving environment
- Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)
- Self-motivating team player who can work cross-functionally and multi-task
- Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
- Bachelor’s degree or equivalent experience
- Located in the United States
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
account managementcustomer successrelationship buildingcustomer experienceempathyinitiativecreative problem solvingcommunicationself-motivatingresourcefulness
Certifications
Bachelor’s degree