Customer Success Manager – In-Country
Passport
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Work closely with Head of Strategic Accounts and Vice President of Customer Success to align growth strategies
- Serve as a go-to resource for key customer stakeholders
- Collaborate with product and engineering to develop product enhancements to support customers
- Make it your mission to create an exceptional Passport experience for customers
- Travel to client sites to build relationships with customers
Requirements
- 2-5 years work experience in account management or customer success
- eCommerce and Salesforce experience are a bonus
- Empathy and the ability to take initiative on doing the right thing for the customer
- Drive to understand clients’ business goals, anticipate future needs, and identify solutions
- Bachelor’s degree or equivalent experience
- Significant customer interaction and strong interest in building relationships
- Creative problem-solving skills that you want to apply in an ever-evolving environment
- Self-motivating team player who can work cross-functionally and multi-task
Benefits
- health insurance
- paid time off
- flexible work arrangements
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successeCommerceSalesforce
Soft skills
empathyinitiativerelationship buildingcreative problem-solvingself-motivatingteam playercross-functional collaborationmulti-tasking
Certifications
Bachelor’s degree