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Customer Service Representative, Bilingual
Passport HealthBilingual Customer Service Representative serving clients for travel health services. Handling inquiries and guiding clients for safe travel at Passport Health with a customer-oriented mindset.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales skills, with a proven ability to build trust and manage multiple client requests in a fast-paced environment. Proficient in verbal and written communication, with bilingual capabilities in English and French.
Highest-signal resume keywords
Customer Service ExperienceSales-Oriented MindsetBilingual English/FrenchStrong Verbal CommunicationGoogle Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailCalm Under PressureRelationship BuildingPunctuality
Tools & Technologies
Google Suite
Industry Keywords
Call Center ExperienceClient ConsultationsAppointment SchedulingTravel Details Management
About the role
Key responsibilities & impact- Serve as the first point of contact for clients via inbound phone calls
- Gather key travel details including destination, departure dates, and trip purpose
- Identify time-sensitive needs and secure same-day or near-term appointments when necessary
- Schedule consultations, immunization visits, and follow-up appointments with attention to detail
- Build trust and long-term relationships with clients
- Support leadership with administrative and project-based tasks
- Manage multiple requests calmly in a fast-paced environment
Requirements
What you’ll need- Previous customer service, sales, or call center experience
- Sales-oriented mindset with a track record of meeting goals
- Strong verbal and written communication skills
- Comfortable using Google Suite and learning new systems
- Bilingual English/French required
- Reliable, punctual, and calm under pressure
- Ability to work in-person at our Downtown Toronto office
Benefits
Comp & perks- Inclusion and Equal Opportunity Employment
- Accommodations for the interview process