Creator Success Manager – Business & Monetisation

Passion.io

Creator Success Manager managing ±45 premium creators in business growth and monetisation at Passion.io. Driving onboarding and retention strategy while leveraging AI-powered features.

Posted 6/8/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer success managementonboardingrevenue strategybusiness review sessionslifecycle playbooksportfolio health trackingdata analysisintegration discussionsbackend logicautomations

Soft Skills

emotional intelligencestructured thinkingempathydirect communicationcommercial confidenceownershipcoachingpragmatismanalytical thinkingcollaboration

Tools & Technologies

CRMsHubSpotdigital product managementcreator economy toolsanalytics platformsengagement tracking systemsrevenue tracking toolsportfolio management softwarecommunication toolsproject management software

Industry Keywords

creator economyupsell opportunitieschurn signalsNRRengagement signalshealth scoresretention OKRsmonetisation strategyhigh-touch environmentsfast-moving startup

About the role

Key responsibilities & impact

You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm).
Guiding a creator through refining their offer and pricing
Reviewing funnel strategy before a launch
Spotting early churn signals in your portfolio
Documenting progress and revenue milestones
Jumping on a momentum call where you challenge thinking (with care and clarity)
Ensuring creators are leveraging new product features
Running structured business review sessions
Executing and refining lifecycle playbooks
Monitoring NRR, engagement signals, and health scores
Identifying upsell opportunities naturally through strategy
Sharing creator feedback with Product & Marketing
Collaborating cross-functionally on retention OKRs

Requirements

What you’ll need

2+ years in CSM, onboarding, or revenue-focused client roles
You’ve advised customers on business or monetisation strategy
You understand the creator economy (not just conceptually - practically)
You’re commercially confident (upsell and renewal conversations energise you)
You balance empathy with empathetic directness.
You naturally apply high emotional intelligence & structured thinking
You design success plans, not just follow them
You’ve worked in high-touch environments where ownership matters
You’re comfortable with CRMs (HubSpot etc.) and portfolio health tracking
You’ve built or scaled your own digital product or personal brand
You’ve coached creators or entrepreneurs
You think in NRR, expansion, and revenue impact
You are pragmatic and have the ability to customize support by use case
You understand lifecycle triggers & health scores
You’re analytical. Decisions you make are data-led
You’re technically comfortable discussing integrations, backend logic, or automations
You thrive in fast-moving startup environments

Benefits

Comp & perks

Fully remote freedom (work from wherever)
Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views 😉)
Career Growth - Coaching, training, and conferences on us
Creative autonomy - your fingerprints are all over growth
Tech Gear Budget - Get the setup you need to shine.
Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.
Paid Parental Leave - Because family first, always.
Join a global crew shaping the future of creator-led apps