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passbolt

Support Engineer, German Speaker

passbolt

Support Engineer providing stellar support to Passbolt customers. Involves troubleshooting, documentation writing, and communication in a hybrid work environment.

Posted 7/20/2026full-timeBelvaux • 🇱🇺 LuxembourgJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support with a strong focus on troubleshooting, documentation, and communication. Proficient in Linux systems administration and familiar with programming languages and CMS platforms.

Highest-signal resume keywords
Fluent In English And GermanLinux Systems AdministrationPHP Programming LanguageExperience With CMS (Wordpress, Drupal)Familiarity With Git, Gitlab, CI/CD

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TroubleshootingTechnical DocumentationCustomer SupportLAMP EnvironmentsOpenPGP Understanding
Soft Skills
Problem SolvingCommunication
Industry Keywords
Service-Oriented RoleKnowledge Base MaintenanceComplex Situation Management

Tech Stack

Tools & technologies
DrupalLAMPLinuxPHPWordPress

About the role

Key responsibilities & impact
  • Troubleshoot installation issues and help reproduce bugs
  • Maintain the knowledge base by writing how-to and technical documentation
  • Evaluate, prioritize and help resolve customer support cases
  • Communicate and solve customers' problems via email, phone and video-conference
  • Write documentation, update knowledge base, blog posts, tutorials, videos
  • Participate in product discussions and roadmap prioritization

Requirements

What you’ll need
  • 2+ years of experience in a support or other service-oriented customer facing role
  • Fluent English and German, both written and spoken, are a hard requirement
  • Working knowledge of French is a strong plus
  • Excellent Linux systems administration knowledge
  • Experience managing complex situations
  • Knowledge of a programming language, preferably PHP
  • Experience with CMS (Wordpress, Drupal)
  • Understanding of LAMP environments
  • Familiarity with Git, Gitlab, CI/CD
  • Interest in security and practical understanding of OpenPGP

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development