Paschoalotto

Backend Engineer

• Develop and maintain full web applications, working on both backend (PHP) and frontend.
• Build and integrate APIs and automated routines (Cron), ensuring efficient communication between systems.
• Perform corrective and evolutionary maintenance, ensuring application stability and performance.
• Apply development best practices, including Clean Code, SOLID, security, and scalability.
• Monitor and optimize application performance and database queries.
• Use code versioning (Git) and participate in code reviews.
• Contribute to continuous improvement of processes and development standards.

Full Stack Developer – PHP-focused

Risk

• Irá atuar no Gerenciamento de Incidentes e Requisição abertos na ferramenta de ITSM;
• Monitorar as filas de atendimento realizando o Ticket Audit e Review;
• Realizar os Comitês de Incidentes e Requisição e responsável pelo envio de ATA;
• Realizar melhorias e atualização no catálogo de serviços e grupos solucionadores de incidentes e requisição;
• Manter o documento de processo atualizado e realizar criação de IOPs do processo;
• Realizar revisões de SLA e implantar melhorias;
• Construir, atualizar e analisar Indicadores das áreas da T.I com base nos tickets abertos na ferramenta de ITSM;

Analista de Governança de TI

• Manage Incidents and Requests opened in the ITSM tool;
• Monitor support queues by performing ticket audits and reviews;
• Coordinate Incident and Request committees and be responsible for sending meeting minutes;
• Implement improvements and updates to the service catalog and resolver groups for incidents and requests;
• Maintain process documentation and create IOPs for the process;
• Review SLAs and implement improvements;
• Build, update and analyze IT metrics based on tickets opened in the ITSM tool;

Full Stack Developer – PHP-focused

Analista de Governança de TI

IT Governance Analyst