Service Program Manager

PartsSource Inc.

Service Program Manager collaborating across functions to deliver exceptional customer service and operational excellence. Responsible for managing service operations and stakeholder communications in healthcare settings.

Posted 5/27/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request.
Overseeing the service request process, both preventative and corrective, for the assigned account.
Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met.
Overseeing critical priorities for the service team, ensuring we work collaboratively and are aligned with the service program's goals.
Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision.
Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program.
Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer.
Managing changes to the program scope, schedule, or budget.
Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations.
Ensuring that the program deliverables meet the required quality standards.
Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget.

Requirements

What you’ll need

Bachelor’s Degree or equivalent healthcare related experience
Experience with service operations in complex healthcare systems required
Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards
Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred
Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook.

Benefits

Comp & perks

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service operationsregulatory complianceISO 9001ISO 13485operational strategiesbudget managementrisk assessmentprogram metrics monitoringcustomer relationship managementsupplier relationship management

Soft Skills

collaborationcommunicationstakeholder managementcustomer experience focusproblem-solvingproactive monitoringteam alignmentresource coordinationstrategic vision alignmentcorrective action facilitation