Account Manager

PartsBase Inc.

Account Manager responsible for retention and revenue growth for B2B member accounts at PartsBase. Building relationships and driving performance in a collaborative remote environment.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of B2B member accounts with full accountability for retention, satisfaction, and revenue growth.
Build trusted relationships with key stakeholders from procurement managers to C-suite acting as a strategic advisor on how PartsBase solutions solve real operational challenges.
Drive net revenue retention by identifying and executing upsell and cross-sell opportunities across PartsBase's product suite, including marketplace listings, data products, and SaaS tools.
Lead structured account reviews and business planning sessions that tie platform performance to each client's commercial goals.
Monitor usage, engagement, and ROI signals to get ahead of churn risk and turn at-risk accounts into success stories.
Partner closely with Sales, Customer Success, and Product to deliver a seamless member experience and close the loop on client feedback.
Maintain clean, accurate pipeline and account records in CRM your forecast should be trustworthy.

Requirements

What you’ll need

5–7 years of experience in Account Management, Sales, or Customer Success with at least 3 years in a SaaS or subscription-based B2B environment (required).
A proven track record of growing revenue within an existing book of business, not just protecting it.
Strong commercial instincts: you understand deal structure, negotiation, and how to align value to a client's budget cycle.
Excellent communication skills you can run a compelling QBR with a VP just as comfortably as a day-to-day check-in with a parts buyer.
Organized and data-driven: you use CRM and usage data to prioritize your time and make your case.
Ability to manage a high-volume portfolio without letting anything fall through the cracks.

Benefits

Comp & perks

Competitive base salary with performance-based incentives tied to retention and growth.
A niche industry with genuine global scale — your accounts will span continents and include some of the most recognized names in aviation.
A product that solves a real problem in a market where relationships and reliability matter enormously.
A collaborative, high-performing team that values accountability and rewards results.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalescustomer successrevenue growthupsellingcross-sellingdata analysisnegotiationCRM usagebusiness planning

Soft Skills

relationship buildingcommunicationorganizational skillsstrategic advisingdata-driven decision makingcommercial instinctsproblem solvingclient engagementtime managementadaptability