PartsBase Inc.

IT Help Desk

PartsBase Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇾 Malaysia

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Provide high-quality technical support in a remote work environment.
  • Implement business technology projects that challenge the boundaries.
  • Troubleshoot hardware and software issues.
  • Utilize ticketing systems and remote desktop tools effectively.
  • Maintain a positive and professional demeanor when interacting with clients.

Requirements

  • A minimum of 3 years in a similar desktop support or help desk role.
  • Fluent in English, both written and spoken.
  • Proficient in troubleshooting hardware and software issues.
  • Strong understanding of networking and operating systems.
  • Experience using ticketing systems and remote desktop tools.
  • Skilled in Windows 10 & 11, Microsoft Office Suite, Active Directory, network configuration, and remote desktop assistance.
  • Basic knowledge of SQL.
  • Familiarity with Intune or similar mobile device management solutions.
  • Experience with Mac OS is desirable.
  • Knowledge of VPN setup and configuration is desirable.
  • Proven ability to deliver exceptional customer service.
  • Strong problem-solving abilities with a focus on resolving issues quickly and efficiently.
  • Excellent communication skills, including active listening and clear, concise instruction.
  • Able to maintain a positive and professional demeanor under pressure.
  • Committed to ensuring user satisfaction and optimizing productivity.
Benefits
  • Enjoy the flexibility of remote work with a supportive and collaborative team.
  • Opportunity for professional growth and skill enhancement.
  • Contribute to a global team by ensuring seamless technical support and troubleshooting.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingnetworkingoperating systemsWindows 10Windows 11Microsoft Office SuiteActive Directorynetwork configurationremote desktop assistanceSQL
Soft skills
customer serviceproblem-solvingcommunicationactive listeningprofessional demeanoruser satisfactionproductivity optimization