PartsBase Inc.

Customer Success Manager

PartsBase Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Proactively identify and pursue new sales opportunities within the aviation industry
  • Build and maintain strong relationships with clients including MROs, OEMs, airlines, and distributors
  • Deliver exceptional customer service while managing a full sales cycle
  • Collaborate cross-functionally with Sales, Marketing, Product, and Support to ensure client satisfaction
  • Conduct regular account reviews, uncover expansion opportunities, and drive renewals
  • Serve as the voice of the customer internally, surfacing trends and actionable feedback
  • Stay current on industry trends and evolving market needs
  • Help onboard new clients and ensure smooth adoption of PartsBase platform

Requirements

  • 3–5 years of proven sales or customer success experience, preferably in B2B environments
  • 2–3 years of experience in the aviation industry (MRO, OEM, distribution, etc.)
  • Strong communication, negotiation, and relationship-building skills
  • A hunter’s drive to win new business and a nurturer’s heart to grow lasting partnerships
  • Highly organized and proactive with strong project management abilities
  • Experience with CRM tools such as Salesforce, HubSpot, or similar platforms
  • Ability to travel up to 20% to visit key clients, attend events, or support business development
Benefits
  • Medical benefits to keep you healthy and secure.
  • Paid time off to recharge and enjoy life outside of work.
  • Competitive base salary + lucrative commissions.
  • Comprehensive training to ensure you’re set up for success.
  • Clear career growth paths and development opportunities.
  • Be part of a fast-growing, innovative company that’s shaping the future of aviation commerce.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experiencecustomer success experienceB2B salesproject management
Soft skills
communication skillsnegotiation skillsrelationship-building skillsorganizational skillsproactive attitude