Salesforce Administrator

• Offer first-level support to Service Cloud and Sales Cloud users through Jira tickets, troubleshooting issues and promptly resolving basic user tickets
• Develop and maintain reports and dashboards to provide actionable insights into sales and service performance, pipeline health, and other key metrics
• Utilize Process Builder, Workflow, and primarily Flow to automate business processes and streamline workflows within Salesforce
• Assist in ongoing projects and implementations related to Salesforce customization, enhancements, and integrations
• Ensure data integrity by managing record types, profiles, and role hierarchy
• Perform data maintenance tasks such as data cleansing, de-duplication, and data migration as needed
• Collaborate with other administrators and often work with different technical teams to implement new features and enhancements
• Assist in user training and documentation to promote effective utilization of Salesforce capabilities
• Collaborate with cross-functional teams to gather requirements, design solutions, and support implementation efforts
• Assist in the development and execution of test plans for system changes and new implementations

Salesforce Administrator

Salesforce Administrator

Salesforce Manager – Pharma & Life Science