Customer Support Specialist – 2nd Shift
Parts Town
full-time
Posted on:
Location Type: Hybrid
Location: Fort Wayne • 🇺🇸 United States
Visit company websiteSalary
💰 $36,235 - $48,482 per year
Job Level
Mid-LevelSenior
About the role
- Assist Part Experts with various customer service issues
- Cover several order web portals
- Create and update survey and escalation cases for web portals
- Sort customer service email queue
- Manage Customer Support team email inbox
- Sort, update, and combine new account lists
- Collaborate with other business units by sorting and sharing reports
- Create and email warranty credits to customers
- Deliver exceptional customer service
Requirements
- Proficient in English (both written and verbal)
- Team player that can also tackle projects independently
- Ability to multi-task while maintaining attention to detail
- Problem-solving skills and data analysis love
- Ability to make decisions in a time-sensitive environment with minimal direction
- Adaptable to satisfy business needs
- Quality, high-speed internet connection at home
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceteam playerindependent project managementmulti-taskingattention to detailproblem-solvingdata analysisdecision-makingadaptability