Partoo

Support Engineer

Partoo

full-time

Posted on:

Location Type: Hybrid

Location: Paris • 🇫🇷 France

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Job Level

Mid-LevelSenior

Tech Stack

Flux

About the role

  • Handle customer support requests related to Partoo API integration and guide clients through the entire process.
  • Investigate bug reports from internal teams, identify anomalies, and assess their criticality.
  • Assign bugs to the appropriate technical teams and act as a liaison between internal teams and engineering to ensure a clear, efficient flow of information.
  • Track tickets and communicate progress effectively to internal teams.
  • Analyze technical requests from clients and internal teams, evaluate feasibility, and route them to the right teams.
  • Ensure proper bug documentation practices and share this information with the Care and Success teams.

Requirements

  • Engineering background, Master's degree or equivalent.
  • Strong experience with APIs, ideally in a SaaS environment.
  • Fluent in French and English.
  • Strong communicator, rigorous and well organized.
  • Analytical mindset to investigate issues, identify anomalies, and improve processes.
  • Autonomous, proactive, and customer-oriented.
  • Excellent team spirit and a curiosity to quickly understand diverse topics.
  • Familiarity with JIRA or similar tools is a plus.
Benefits
  • Access to a range of internal sports activities (yoga, running, football, climbing...) and a partnership with Gymlib (4,500 gyms and 300 activities).
  • CSE benefits via Leeto and a Worklife card (meal vouchers, sustainable mobility allowance, CESU vouchers...).
  • Health insurance with Alan and mental health prevention/support via Alan Mind and Moka.care.
  • 6 RTT days per year.
  • 6 weeks of remote work per year (after one year of service) and up to 3 remote work days per week.
  • Internal and external events (theme parties, team and company offsites, Parc Astérix outings...).
  • Opportunities to participate in charitable and inclusive initiatives (2 volunteer days offered by Partoo) and our Women@Partoo group.
  • Discover our eco-friendly offices in Paris 18th arrondissement from day one (parking available).
  • Additional information is explained in our Culture Book: culture, rituals, career paths... enjoy the read.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationbug investigationbug documentationtechnical analysisSaaS
Soft skills
strong communicatorrigorouswell organizedanalytical mindsetautonomousproactivecustomer-orientedteam spiritcuriosity
Certifications
Master's degree