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Account Manager
PartnerOneAccount Manager at SafeGraph managing B2B data customer relationships and driving product adoption. Responsibilities include renewals, account expansion, technical support, and leveraging AI tools.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success within B2B SaaS environments, focusing on driving renewals, upselling, and leveraging AI tools for efficiency. Proficient in technical product discussions and first-line troubleshooting, with a strong ability to communicate effectively with customers and internal teams.
Highest-signal resume keywords
Account ManagementCustomer SuccessRenewals ManagementAI Tool FluencySQL Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer SuccessRenewals ManagementSQLData Troubleshooting
Soft Skills
Excellent CommunicationProblem Solving
Tools & Technologies
SalesforceClaudeChatGPTGeminiSnowflakeDatabricksAWS
Industry Keywords
B2B SaaSData ProductsGeospatial DataTechnical Products
Tech Stack
Tools & technologiesAWSCloudSQL
About the role
Key responsibilities & impact- Own the relationship. Own day-to-day account management for a portfolio of B2B data customers — build trusted relationships, drive product adoption and become the person your customers call first.
- Drive renewals. Lead renewals end-to-end: forecast accurately, negotiate, and protect and grow net revenue retention.
- Grow accounts. Identify and close upsell and expansion opportunities by understanding each customer's use case and where SafeGraph data creates more value.
- Solve problems. Handle technical support and troubleshooting — dig into data questions, delivery issues, and integration problems, and get customers to an answer fast.
- Work cross-functionally. Partner with Sales on handoffs and account strategy, and with Product to turn customer feedback into roadmap signal.
- Leverage AI. Use AI tools every day to prep for calls, draft comms, and get leverage on repetitive work — so you spend your time where judgment matters.
Requirements
What you’ll need- 3–5 years in account management, customer success, or a customer-facing revenue role, ideally at a B2B SaaS or data company.
- A track record of retaining and growing accounts, with ownership of renewals and/or expansion targets.
- Comfort with technical products and data. You don't need to code, but you should be able to hold a credible conversation about technical topics like, data schemas, and delivery — and do first-line troubleshooting a customer's data question to get them to an answer fast, using AI tools and basic querying.
- Hands-on fluency with modern AI tools (Claude, ChatGPT, Gemini) and an instinct to reach for them to work more efficiently.
- Experience with Salesforce or a comparable CRM.
- Excellent written and verbal communication both internally and externally.
- Based in the United States and able to work autonomously in a fully remote environment.
- Bonus Points: Experience with B2B data, geospatial, or developer-facing data products.
- Comfort with SQL to query data directly
- Familiarity with modern data delivery through cloud platforms like Snowflake, Databricks, or AWS.
Benefits
Comp & perks- Medical, dental, and vision plans
- 401(k)
- Flexible vacation