Operations

• Respond to technical support inquiries and tickets within 24 hours, ensuring timely communication and professional client interactions.
• Troubleshoot integration and tracking issues across platforms such as Impact, Partnerize, CJ, and ShareASale.
• Work closely with senior team members to resolve discrepancies in tracking, reporting, and data accuracy.
• Document all resolutions, root causes, and prevention recommendations.
• Assist in new client integrations, tracking implementations, and postback/pixel QA under the guidance of senior specialists.
• Support setup of GA4, Google Tag Manager, and affiliate partner integrations.
• Perform product feed QA, monitoring for errors and data mismatches.
• Execute test scenarios to ensure accurate conversion and click tracking before client go-live.
• Maintain up-to-date SOPs and client technical records.
• Contribute to internal documentation of recurring issues and resolutions to improve efficiency.
• Participate in internal training sessions to strengthen knowledge of affiliate, analytics, and marketing platforms.
• Work with the Client Services and Sales teams to ensure technical deliverables align with client needs.
• Identify opportunities to streamline recurring workflows and suggest process improvements.
• Escalate complex issues appropriately and follow up to ensure resolution.

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