Parsley Health

Customer Support Representative

Parsley Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 per hour

Job Level

Junior

About the role

  • Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints
  • Maintain ownership of member issues from receipt of the initial request to resolution
  • Follow up with members to ensure their issues have been resolved to their satisfaction
  • Maintain a comprehensive understanding of the company's products and services
  • Utilize member feedback to identify opportunities for improvement and report trends
  • Assist in developing initiatives to enhance member experience and satisfaction
  • Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform.
  • Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries
  • Ability to think on your feet and de-escalate member situations
  • Assist members with renewal questions and encourage continued care
  • Collect feedback from members and process cancellations and attempt to retain members
  • Support members’ scheduling and member portal navigation needs and– troubleshooting as needed
  • Other duties as assigned

Requirements

  • At least one year of relevant work experience in a one-to-one client/patient-facing
  • Healthcare tech/start-up experience preferred
  • An empathetic customer-service approach that ensures your members feel heard and cared for
  • Call management system experience preferred (i.e., Just Call, HelpScout)
  • A passion for helping others
  • Excellent oral and written communication skills
  • Can comfortably resolve issues over the telephone
  • A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks
  • Proactivity, autonomy, and commitment to excellence in your work
  • Flexibility as roles and responsibilities are subject to change and new ones may be assigned
  • Ability to work from home in a quiet space to conduct phone calls.
Benefits
  • Equity Stake
  • 401(k) + Employer Matching program
  • Remote-first with the option to work from one of our centers in NYC or LA
  • Complimentary Parsley Health Complete Care membership
  • Subsidized Medical, Dental, and Vision insurance plan options
  • Generous flexible time off plan
  • Annual professional development stipend
  • Annual wellness stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall management systemissue resolutionmember feedback analysisscheduling supporttroubleshootingcancellation processingmember retention
Soft Skills
empathycommunicationorganizationproactivityautonomyflexibilitydetail-orientedproblem-solving