Senior Partner Delivery Success Manager

Parloa

Sr Partner Delivery Success Manager at Parloa, driving partner maturity and successful outcomes in AI solutions. Collaborating with various teams and stakeholders to enhance customer experience.

Posted 7/30/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner management and customer success within enterprise SaaS environments, with a strong focus on driving measurable outcomes and operational excellence. Proficient in navigating complex delivery models and fostering strategic relationships across diverse stakeholders.

Highest-signal resume keywords

Enterprise SaaS ExperiencePartner ManagementCustomer SuccessProject GovernanceFluency in German & English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation MethodologiesSAFe AgileProject GovernanceOperational RigorAI ExposureCloud TechnologyAutomation

Soft Skills

Strong Executive PresenceInfluencing Without AuthorityAttention to DetailStrategic Relationship Management

Industry Keywords

Enterprise Delivery ModelsCustomer Experience TransformationPartner Success FunctionGovernance StructuresDelivery Reviews

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions
Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact
Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies
Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes
Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering
Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards
Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts
Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks
Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively
Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements

Requirements

What you’ll need

6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services roles
Experience working with global systems integrators, consulting firms, or implementation partners, with a proven track record of driving measurable customer outcomes through partners
Understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations
Strong executive presence and can confidently communicate with partner leadership, customer executives, and technical teams
Comfortable navigating cross-functional environments, influencing without direct authority, and aligning internal and external stakeholders around shared goals
Bring operational rigor, strong ownership, and attention to detail while balancing strategic relationship management with hands-on execution in fast-moving, ambiguous environments
Exposure to AI, automation, cloud, or enterprise technology ecosystems and can translate technical capabilities into measurable business value
Fluency in German & English is required.

Benefits

Comp & perks

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data
We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.